Question answer

Online trading
What types of accounts do you offer?
WCS MT5 – WCS hosts a version of the new and vastly improved Meta Trader platform. Leading on from the successful MT4, MT5 boosts a plethora of extra features including the ability to offer more markets for our clients. Further improvements have also been made to the automated trading programs, charts and the speed at which this runs this runs against its predecessor.

WCS Trader – WCS also offers its customers WCS Trader. WCS Trader is a highly versatile web and app based platform. Boosting an impressive dockable layout system means that the platform can be customized to any trader’s preference. Coupled with L2 quotes, Time and Sales panel and advanced charting, WSC Trader is a must have for any serious trader.

If you wish to open an account with us for one of these platforms, please email our customer service team on customerservic@wc-s.com
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Online trading
How do I place a trade?
In order to place a trade, you will first need to be a verified client of WCS. WCS may contact during the account opening process to ask you for additional information. You will receive a welcome email confirming that your account is verified. At this stage, and in order to place a trade you will need to be logged in to your funded account.

WCS MT5:

  • Click on ‘New Order’ in the top trading bar.
  • After a new window has popped up, use the drop down box to select the product you wish to trade. At this stage you      can choose stops levels (to limit your risk) and limit levels (levels to take profit or those that are at a more favorable      level to the prevailing market).
  • When you are ready, click the ‘invest’ button to execute the trade.

  • WCS Trader:

  • Click on ‘Order Entry’ in the top left of the trading bar.
  • After a new window has popped up, use the dropdown box to select the product you wish to trade. At this stage you      can choose stops levels (to limit your risk) and limit levels (levels to take profit or those that are at a more favorable      level to the prevailing market).
  • When you are ready, click the ‘Place Order’ button to execute the trade.
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    What are the prices displayed in the trading boxes?
    The prices quoted in the boxes are the prices of the instruments listed. The left box or the ‘Bid’ is the level that you can sell the asset quoted. The box to the right or ‘Offer/Ask’ is the level that you can purchase the asset quoted. Please note that the prices quoted can differ slightly from the underlying market.
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    Can I have two positions open in the same market at the same time?
    WCS MT5 – Will allow you to hedge on the same instrument.

    WCS Trader – Will allow you to hedge on the same instrument.

    For more information, please call the trading desk on +971 2 4469922.
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    What is the minimal dealing size?
    Minimum dealing sizes will vary between the different instruments that we offer. Micro lots are offered on our FX products meaning that the minimum dealing size on EURUSD would be $1000 consideration (just 10c per point).
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    What is the maximum dealing size?
    Provided that you have sufficient funds in your account, generally speaking you may deal in any size that you wish. In exceptional market conditions, maximum dealing size limits may be imposed.
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    Why am I unable to place a trade?
  • Your account is insufficiently funded;
  • The market you are trying to trade is closed;
  • The price at which you are trying to trade on is no longer valid.

  • If you are still experiencing difficulties, please Contact at customerservice@wc-s.com or call the free phone number listed on your region’s website.
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    Online trading
    Why has my position been closed unexpectedly?
  • A stop or limit that you have set on your position has been triggered and executed;
  • Your position has been closed due to a margin call;
  • If you have traded a futures contract and not requested it to be rolled forward, it might have expired and settled. You may call us before the expiration to roll the contract to the next period.
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    What time do cash positions ‘roll over’?
    WCS’s close of business is at 21.00 (GMT+1). We will roll over all cash positions at this time. In addition, our daily chart data will refresh.
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    What time do the charts get reset?
    WCS’s close of business is at 21.00 (GMT+1). All daily chart data will refresh at this time.
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    Online trading
    What is the purpose of limit orders?
    A limit order is a ‘buy’ or ‘sell’ order to close or open a trade at a more favorable price than the prevailing market. The order will be active for the time period set which is most commonly GTC (good till cancelled) or GTD (good for the day).
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    Online trading
    What is the purpose of stop orders?
    A stop order is a ‘buy’ or ‘sell’ order to close or open a trade at a worse price than the prevailing market. The order will be active for the time period set which is most commonly GTC (good till cancelled) or GTD (good for the day). Please note that stop orders are not guaranteed and can result in negative slippage in irregular market conditions.
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